Frequently Asked Questions

After the three driest years on record, rain and snowfall during the 2022-2023 rainy season dramatically changed conditions in many parts of the state, including Ventura County and, specifically, the Triunfo water service area of Oak Park, CA. 
 
In March 2023, the Governor's office rolled back some drought emergency provisions that are no longer needed due to current water conditions, while maintaining other measures that support regions and communities still facing water supply challenges, and that continue building up long-term water resilience. See current information about California drought

In April 2023, the Triunfo Water & Sanitation District board of directors rescinded its Stage 1 Water Shortage Contingency Plan. Permanent restrictions continue to remain in place. 

At its April 24, 2023 meeting, the Triunfo Water & Sanitation District (TWSD) board of directors voted to rescind the Stage 1 Water Shortage condition, which has been in place since August 2021.

Current conditions allow for less restricted use. However, Triunfo’s permanent water restrictions remain in place. These watering restrictions are subject to change as conditions change.

TWSD board and staff commend the efforts made by Triunfo customers during the drought emergency, and encourage everyone to remain water wise. We are all in this together! Triunfo Water & Sanitation District (TWSD) is committed to the wise use of water. This includes promoting conservation among our customers through prudent usage guidelines, valuable incentives, and public education.

You can read more details here.

No. At its April 24, 2023 meeting, the Triunfo Water & Sanitation District (TWSD) board of directors voted to rescind the Stage 1 Water Shortage condition, which has been in place since August 2021. 

Current conditions allow for less restricted use. However, Triunfo’s permanent water restrictions remain in place. These watering restrictions are subject to change as conditions change.

All meters providing potable water in Triunfo’s service area are equipped with automated meter reading technology which tracks the amount of water used in real-time. Triunfo staff will monitor water use as necessary to identify violations.

Customers are encouraged to monitor their water usage by signing up for and utilizing the TWSD online Customer Portal. For directions on signing up for the Portal, click here.

Fines of $150-$250 per violation will be levied against customers who fail to comply with water conservation measures. Customers who still do not comply may also be subject to installation of a flow restrictor on their water service.

A flow restrictor is a special device that is large enough to provide water for essential uses but does not provide sufficient flow to properly operate irrigation systems or other higher volume uses of water.

You will still be able to fill a glass of water, shower, flush toilets, and run efficient dish/clothes washers, but irrigation and fire suppression systems will not work properly. Triunfo does not accept any liability for damages caused by reduced flows to a property due to a customer’s inability or unwillingness to comply with water conservation requirements during a declared state of emergency.

No. Recycled water accounts are affected to a lesser extent due to the availability of the supply during most times of the year. However, it is still important for customers to be efficient with the use of recycled water as the source for this supply will be reduced as customers conserve the potable supply.

If you observe someone watering that not in compliance with Triunfo’s permanent water restrictions, you can notify Triunfo at [email protected]. Our staff will work with the property owner to resolve the issue and determine whether penalties are warranted.

Yes. Rebates of $3 per square foot of turf removed are available, but restrictions and guidelines apply. Visit socalwatersmart.com to learn more.

Triunfo monitors the quality of water in the distribution system twice a week to ensure that it is safe for customers. If you are interested in collecting the water that is flushed from these sample stations on the mornings when samples are collected, please email [email protected] to make arrangements.

Yes. Use a pool cover to minimize evaporation. Maintain proper chemistry and defer maintenance so that there is not a need to drain or refill the pool.

Metropolitan Water District (MWD) has plans to build additional water infrastructure to make agencies like Triunfo less reliant on water supplies from the State Water Project.

Triunfo is also working with its Joint Powers Authority partner (Las Virgenes Municipal Water District) to develop the Pure Water Project that will ultimately produce up to 1.6 billion gallons of local sourced drinking water each year. That project is expected to be completed in 2030.